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You have 18 Hours to Find a New Wedding Planner

Lauren Chumbley  (Owner, Eclipse Event Co.)

Location: 163

Date: Thursday, May 5

Time: 1:00 pm - 2:00 pm

Pass Type: All Access Pass, Combined CS/TSE Education Pass, TSE Conference Pass, TSE Premium Pass

Track : TSE-Wedding, TSE-Business & Professional Development

Associations & Accreditations: CMP

Vault Recording: TBD

Audience Level: Advanced

A Case Study on how our company's SOPs saved us from a 1-Star Review and a Bad Reputation. Delivering bad news is never easy… delivering bad news to a bride on the morning of her wedding while she's getting hair and makeup done is even harder. This will cover minute by minute steps we took from when we found out our Lead Planner was in the hospital to detailing everything on the back end and delivering the news to the bride through send off: all while retaining great vendor relationships and not dinging our company's brand.