Barbara Khozam (Professional Speaker, Barbara Khozam Inc.)
Location: Islander D
Date: Tuesday, March 10
Time: 10:45am - 11:45am
Pass Type: All Access Pass, Combined CS/TSE Education Pass, TSE Conference Pass, TSE Premium Pass - Get your pass now!
Track: TSE-Business & Professional Development
Vault Recording: TBD
Customer service is no longer a department, it is a culture that flows through the veins of every great company. Your customers can instantly rave or complain to millions of people with one click of their mouse, DO NOT LEAVE THEIR COMMENTS TO CHANCE! This dynamic, humor filled program will help your group discover the following: The three biggest mistakes businesses make with customer service (and how to avoid them) Gain and maintain repeat customers (without giving away the store) … Ways to Identify and Avoid the most common customer turnoffs Handle difficult and complaining customers with class, calm, and poise… It’s no longer good enough to simply meet customer expectations. Customers who are merely satisfied with a service will remain flexible but will switch companies after only one bad experience. It’s, therefore, more important to create exceptional customer experiences – a story that they can share with their friends and family. Based on the book “How Organizations Deliver BAD Customer Service (And Strategies that Turn it Around!), your participants will learn easy-to-implement lessons that not only create delighted customers and employees, but exceptional results as well. Barbara’s down-to-earth style, relatable approach, and rich sense of humor make audience members feel as though she’s one of them. Barbara connects on two fronts: a professional level and a personal one, too. With a firm belief that real changes require a real plan of action, she will assist you in developing a written plan with actionable items before you walk out the door.