Trish Simitakos (Founder)
Date: Wednesday, March 11
Time: 1:15pm - 2:15pm
Pass Type: All Access Pass, Combined CS/TSE Education Pass, TSE Conference Pass, TSE Premium Pass - Get your pass now!
Vault Recording: TBD
How do you project transparency and trust, while still surprising and delighting your clients in today's technical world? As clients become more educated about the process, how do we maintain the mystery and engender trust at the same time? Hint - it is all about you! In a world of ever evolving technology and trends, sometimes the best methods are the tried and true. Real time customer service is making a strong come back, and we can upcycle older "outdated" marketing and customer service concepts to service today's clients. Clients will always place a high value on relationships, and we have reached a point where those businesses with a customer centric culture will be more successful than those that have not invested the time to develop this aspect of their brand.