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View, browse, and sort the ever-growing list of sessions by pass type, track, and format.

If you are seeing varied colors of session titles, here is your guide:dark teal = Catersource education sessions; dark orange = TSE education sessions; and black = those sessions or events that can be attended by anyone. You can sort your experience by pass type, as well as track. Find your best experience by first choosing the pass type you have purchased. This will weed out all other extraneous sessions.

Sessions do fill up and seating is first come, first served. Note: Individual presentations may also be on this website shortly before the published show dates. They may or may not be the final presentation.

Earn CMP credits!

ALL education sessions at this year's conference are approved by The Events Industry Council to count toward your CMP certification. Keep your professional status up-to-date while enjoying and learning from this incredible lineup of speakers.

All Sessions Speakers My Schedule

How to Deal with Difficult People & Customers

Barbara Khozam (Professional Speaker, Barbara Khozam, Inc.)

Location: 162

Date: Tuesday, May 3

Time: 4:00 pm - 5:00 pm

Pass Type: All Access Pass, Combined CS/TSE Education Pass, TSE Conference Pass, TSE Premium Pass

Track : TSE-Business & Professional Development

Associations & Accreditations: CMP

Vault Recording: TBD

Audience Level: All

This session is about communicating with people during the most challenging times. It is about avoiding conflict and controlling your triggers when it counts the most.

Don't let unmanaged conflict affect your relationships, waste your time, and/or create stress. While conflicts, disagreements and emotions are normal, problems can occur when they go unmanaged. This session will help you take complex solutions and boil them down to simple, measurable actions.

How to Deal with Difficult People & Customers