Roy Porter (Activities Director, Engage Works, Inc.)
Date: Wednesday, March 29
Time: 1:00 pm - 2:00 pm
Pass Type: All Access, CS Conference Pass, CS Premium Pass, Combined CS/TSE Education Pass
Track : CS-Culinary Business & Operations, CS-Off-Premise Catering
Vault Recording: TBD
Audience Level: All
A FOH (Front Of House) professional's hands-on master class that's essential for new Event Managers, Captains, or a refresher for seasoned pros.
There will be explanations, demonstrations, reference notes, and hands-on practice with close quarters coaching on six different methods of delivering plated meals from the pass to the guest tables quickly, accurately, and without chaos.
Our dinner dance serving repertoire includes: Dedicated serving teams; delivery and service - 2UP, Zone or a Room Sweep, and Restaurant Switch Out. You'll leave knowing when to use what method, practice them, and take them home to your staff.
Review of room-table layouts, TCO (Table Cover Orders), TSO (Table Service Orders), and the Expo Grid.
Plus, comments on assignments and responsibilities of The Expo, Captains, A & B Waiters, Fixers, Carriers, Rovers, and Beverage Stewards.
Gain understanding, experience, and points on explanations to your staff!