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Earn CMP credits!

ALL education sessions at this year's conference are approved by The Events Industry Council to count toward your CMP certification. Keep your professional status up-to-date while enjoying and learning from this incredible lineup of speakers.

From Chaos to Clarity: How My Worst Client Skyrocketed My Event Business

Margaux Fraise  (Owner, Harmony Creative Studio)

Location: 12B

Date: Tuesday, February 13

Time: 4:15 pm - 5:00 pm

Pass Type: All Access, Combined CS/TSE Education Pass, TSE Conference Pass, TSE Premium Pass - Get your pass now!

Track: TSE-Business & Professional Development, TSE-Event Mgmt & Production

Vault Recording: TBD

Audience Level: All

Seasoned event professionals have enough terrible client stories to fill a library, but each one offers valuable takeaways about wise business practices and personal boundaries. Industry expert and luxury designer Margaux Fraise takes the stage to share a story that takes the cake when it comes to disaster clients. In this true and often-shocking tale, she reveals the key lessons she learned amidst tumultuous family dynamics, late-night emails, a Hollywood car chase, bribery with Louboutins, Dracula, and an eight-page letter of "faults" that Margaux reread for months. Throughout, she'll highlight how she changed her business and saw wild growth—from client screening to day-of SOPs—so attendees can skip the client headaches and set up their businesses for success. So buckle up and get ready for a fun, informative ride!