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Sessions do fill up and seating is first come, first served. Note: Individual presentations may also be on this website shortly before the published show dates. They may or may not be the final presentation.
Earn CMP credits!
ALL education sessions at this year's conference are approved by The Events Industry Council to count toward your CMP certification. Keep your professional status up-to-date while enjoying and learning from this incredible lineup of speakers.
Cathy O'Connell (Educator, Coach, Event Planner, COJ Events)
Location: 16B
Date: Tuesday, February 13
Time: 8:30 am - 9:30 am
Pass Type: All Access, CS Conference Pass, CS Premium Pass, Combined CS/TSE Education Pass - Get your pass now!
Track: CS-Sustainability, CS-Sales
Vault Recording: TBD
Audience Level: All
Taking proactive steps to improve your inclusive business practices will elevate your catering sales and enhance your catering management team. Focusing on all shades of diversity: LGBTQ+, BIPOC, Religious Beliefs, and Socio-Economic Diversity, this presentation will expand on the nuanced elements that truly elevate a brand beyond current standard inclusive practices to exceptional performance in the inclusive space.
This presentation will drill down to the hands-on guest experience and the unique perspective of diverse clients. Catering Sales Managers will learn sales techniques to fully embrace these clients and help them feel welcomed and included in their venue, resulting in greater revenue and client satisfaction. Frontline Catering Managers will learn techniques to elevate the guest experience in menu selection, catering presentation, and guest relations. Venue Managers will learn training techniques to inspire their teams to expand their views of diverse guests, elevate their inclusive practices and truly understand the importance of every guest interaction.