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View, browse, and sort the ever-growing list of sessions by pass type, track, and format.

If you are seeing varied colors of session titles, here is your guide:
Dark teal = Catersource education sessions
Dark orange = TSE education sessions
Black = those sessions or events that can be attended by anyone with a Catersource or TSE pass, or requires a separate ticket.
Find your best experience by first choosing the pass type you have purchased. This will weed out all other extraneous sessions.

Sessions do fill up and seating is first come, first served. Note: Individual presentations may also be on this website shortly before the published show dates. They may or may not be the final presentation.

Earn CMP credits!

ALL education sessions at this year's conference are approved by The Events Industry Council to count toward your CMP certification. Keep your professional status up-to-date while enjoying and learning from this incredible lineup of speakers.

Deliver the Honey, HONEY!

LaZendra Danforth  (Owner & Principle Strategist, Studio D Meetings & Events)

Location: 9C

Date: Tuesday, February 13

Time: 10:00 am - 11:00 am

Pass Type: All Access, Combined CS/TSE Education Pass, TSE Conference Pass, TSE Premium Pass - Get your pass now!

Track: TSE-Business & Professional Development

Theme: AEP- & CSEP-approved

Vault Recording: TBD

Audience Level: All

Deliver The Honey, Honey!
In this session, we are taking it back to the basics: Customer service 101. In the hospitality industry, we are in the business of saying "yes". We will discuss how to successfully maneuver through challenging clients with huge expectations while still keeping the integrity of our company and problem solving in a respectful way. While many view customer service as a dying art, it is the heartbeat of our industry. In this session, you will master how to exceed expectations, maintain boundaries, and create customer retention with exceptional customer service. After all, you catch more bees with honey than with vinegar!

Presentation File