Schedule Builder

View, browse, and sort the ever-growing list of sessions by pass type, track, and format.

If you are seeing varied colors of session titles, here is your guide:dark teal = Catersource education sessions; dark orange = TSE education sessions; and black = those sessions or events that can be attended by anyone. You can sort your experience by pass type, as well as track. Find your best experience by first choosing the pass type you have purchased. This will weed out all other extraneous sessions.

Sessions do fill up and seating is first come, first served. Note: Individual presentations may also be on this website shortly before the published show dates. They may or may not be the final presentation.

Earn CMP credits!

ALL education sessions at this year's conference are approved by The Events Industry Council to count toward your CMP certification. Keep your professional status up-to-date while enjoying and learning from this incredible lineup of speakers.

All Sessions Speakers My Schedule

Customer Service Culture: A Leadership Approach to Achieving Revenue Growth

Chuck Salem (CEO / Co-owner, Unique Venues / Event Guru Software)

Location: 162

Date: Tuesday, May 3

Time: 10:00 am - 11:00 am

Pass Type: All Access Pass, Combined CS/TSE Education Pass, TSE Conference Pass, TSE Premium Pass

Track : TSE-Business & Professional Development

Associations & Accreditations: CMP

Vault Recording: TBD

Audience Level: All

This workshop is designed for professionals who want to move beyond the basic how-to’s of customer service and instead, build a culture of service that is understood, practiced consistently, and effective at earning, retaining and growing a loyal customer base.

People often think of the basic customer service practices. Simple things like “greet the customer with a smile,” or “answer the phone within three rings.” While those truly are good practices to expect of your employees, there is much more to building a culture of service.

In this workshop, participants will learn leadership-centered practices to building and maintaining a customer service philosophy and culture that will not only lay the foundation for service, but also provides infrastructure and practices to go beyond the basics and make exemplary service a vital part of your department’s success.

Customer Service Culture: A Leadership Approach to Achieving Revenue Growth