Christie Osborne (Founder & Owner, Mountainside Media)
Location: South Pacific B
Date: Tuesday, March 10
Time: 9:15am - 10:15am
Pass Type: All Access Pass, CS Conference Pass, CS Premium Pass, Combined CS/TSE Education Pass - Get your pass now!
Track: CS-Business & Operations, CS-Sales & Marketing
Vault Recording: TBD
Audience Level: Intermediate
Natural disasters are out of our control, but the way we handle them is not. Much of crisis communications focuses on preparation and implementation before and during a crisis. This session will touch on these essentials, while focusing on the importance of post-crisis communication during recovery. You will learn:
1. How to communicate pre-crisis decisions to both internal and external audiences.
2. Key strategies for communicating during a crisis, from social media to public relations.
3. Proven methods of communication during recovery efforts and how to bounce back from the crisis.