Hugh Groman (Owner, The Hugh Groman Group)
Date: Thursday, March 30
Time: 11:00 am - 12:00 pm
Pass Type: All Access, CS Conference Pass, CS Premium Pass, Combined CS/TSE Education Pass
Track : CS-Business & Professional Development
Vault Recording: TBD
Audience Level: All
How often have you found yourself frustrated with your staff and thinking "I shouldn't have to put up with this?" Staffing challenges are arguably the most stressful part of running a business. In this session, we'll discuss what to look for as you build and/or assess your team, and how to decide what the "must haves" are. For Hugh, it's "Do you CARE, and are you competent to do the job?" We'll also talk about dealbreakers. For Hugh, it's DRAMA. We'll talk about drama and taking an honest look at the drama level in your company. Beyong those must haves and dealbreakers, we'll talk about meeting your team where they are as a way of demonstrating that you care. Everyone has different personalities and life challenges. You'll earn more loyalty with your team by figuring out how to support them in their lives and challenges, and focus less on who they SHOULD be and more on WHO THEY ARE AND WHAT THEY NEED.