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1 + 1 = 4? (Adding Food Safety to the Customer Experience Can Enhance Your Bottom Line)

Bob Pacanovsky  (Chief Hospitality Officer, Black Tie Experience)

Tracy Stuckrath  (President & Chief Connecting Officer, thrive! meetings & events)

Location: 255

Date: Tuesday, May 3

Time: 8:30 am - 9:30 am

Pass Type: All Access Pass, CS Conference Pass, CS Premium Pass, Combined CS/TSE Education Pass

Track : CS-Health & Safety, CS-Food Biz

Associations & Accreditations: CMP

Vault Recording: TBD

Audience Level: All

Does 1 + 1 = 4? In this seminar, it does.
All of us talk about the importance of creating a wonderful Customer/Guest Service Experience, but how many of us implement it?

All of us also talk about the importance of Food Safety/Allergies, but how many have created a program that focuses on training in food safety, as this ties directly into creating a top-notch guest experience.

When you combine Food Safety with Customer Service you-
• Empower your staff with the knowledge of food safety, food allergies, to enhance the guest experience
• Show that by promoting Food Safety, you care about the entire experience for your guests
• Separate yourself from your competition
• Make that personal and emotional connection with them by utilizing empathy, respect, kindness, and more to make them feel more valued and appreciated as a guest
• Create Standards of Excellence in both these areas that can be implemented and practiced by your staff so that they can become more engaged in providing a memorable guest experience