Connect with the Entire Event Industry.
Bob Pacanovsky (Chief Hospitality Officer, Black Tie Experience)
Tracy Stuckrath (President & Chief Connecting Officer, thrive! meetings & events)
Location: 255
Date: Tuesday, May 3
Time: 8:30 am - 9:30 am
Pass Type: All Access Pass, CS Conference Pass, CS Premium Pass, Combined CS/TSE Education Pass
Track : CS-Health & Safety, CS-Food Biz
Associations & Accreditations: CMP
Vault Recording: TBD
Audience Level: All
Does 1 + 1 = 4? In this seminar, it does.
All of us talk about the importance of creating a wonderful Customer/Guest Service Experience, but how many of us implement it?
All of us also talk about the importance of Food Safety/Allergies, but how many have created a program that focuses on training in food safety, as this ties directly into creating a top-notch guest experience.
When you combine Food Safety with Customer Service you-
• Empower your staff with the knowledge of food safety, food allergies, to enhance the guest experience
• Show that by promoting Food Safety, you care about the entire experience for your guests
• Separate yourself from your competition
• Make that personal and emotional connection with them by utilizing empathy, respect, kindness, and more to make them feel more valued and appreciated as a guest
• Create Standards of Excellence in both these areas that can be implemented and practiced by your staff so that they can become more engaged in providing a memorable guest experience